MoeGo's Online Booking system is where simplicity meets flexibility in managing client payments. With Payment Requirements and Customized Payment Options by Clients, our payment system is designed to cater to the diverse needs of your business.

Payment Requirements

Our Online Booking payments feature empowers you to set payment requirements that suit your preferences and business needs. The methods include the following:

Prepayment / Deposit

Requiring clients to pay up to the full amount of your service fee when submitting booking requests. Learn more here,

MoeGo Pay Pre-auth

Requiring a valid card on file upon booking. The card will be pre-authorized for the client's ticket amount 24 hours before the appointment, safeguarding revenue and reducing no-shows. Learn more here.

Card on File

Requiring your clients to input valid credit cards on file when submitting booking requests. Learn more here.

No Payment

Clients can directly submit bookings without payment required.

How to set up General Payment Requirement

Go to Online Booking > Settings > Payment > Payment requirement, and select the required payment method of your choice to be applied to all clients.

How to set up Customized Payment Options By Clients

  1. Go to Online Booking > Settings > Payment > Customized Payment Options by Clients.
  2. Select a client group/client groups. You can choose from < New Visitors > and/or < Existing clients with filters >.
  3. Select the payment method you want to apply to this group of clients.


Q1. Can Prepayment save the card information as well?

Answer: No, only Card on file and Moego Pay Pre-auth can save the client's card to their profile.

Q2. How can I use the pre-payment or pre-auth method?

Answer: As long as you are using Moego Pay as your payment processor, you can enjoy these features as they are Moego Pay exclusive.

Q3. Can I add multiple customized payment options groups for different client group?

Answer: Currently you can only add one customized payment method for a filtered client group besides the general Online booking payment method. However, we'll further improve this feature in the future with more customization.

The MoeGo support is always here 24/7 if you have any further questions.