You’ve asked, and we listened, MoeGo Prepayment is here! A perfect solution for drastically reducing no-shows, improving your cash flows, and automating the payment process. MoeGo Prepayment allows you to require your clients to prepay for their appointments. Add this to MoeGo’s multiple reminders, digital agreements, and waitlist. You won’t miss out on revenue unnecessarily!
What is MoeGo Prepayment
MoeGo Prepayment is a feature that allows businesses to secure payment for service upon booking. This helps merchants lock in future revenue in advance.
Once MoeGo Prepayment is enabled, customers must pay a deposit or even the total amount before submitting an online booking request. You will decide how you want to set up your prepay requirements.
When a customer submits the booking and pays the prepaid amount, the payment will be frozen in the client's bank account. Once the business accepts the booking request, the prepaid amount will be transferred to the business' bank account.
This feature allows businesses to receive the deposit or even the full amount as soon as the appointment is accepted.
Why you should use MoeGo Prepayment
- Secure revenue upon booking
With early payments, you’ll be covered financially based on your policy if the client cancels.
- Reduce stress from no-shows
When clients put down a deposit and have a clear idea of what to expect, they’re less likely to cancel.
- Faster checkout
Collecting payments in advance saves time especially when groomers always have their hands full.
Get MoeGo Prepayment set up
👇 Choose the one that best fits your needs
Option 1 Request a deposit by percentage
- Go to Online booking > Settings > Payment > Prepayment/Deposit
- Choose ‘Partial amount (Deposit)’
- Choose ‘by percentage’ and set the rate
- Input your cancellation policy
💡 This will work if your ticket prices have a wide range, so you want to make sure your clients have the right commitment.
Option 2 Request a deposit by amount
- Go to Online booking > Settings > Payment > Prepayment/Deposit
- Choose ‘Partial amount (Deposit)’
- Choose ‘by amount’ and set the fixed amount
- Input your cancellation policy
💡 This will be good if your prices are pretty much close or prefer consistency in deposit management.
Option 3 Take full payment
- Go to Online booking > Settings > Payment > Prepayment/Deposit
- Choose ‘Full amount’
- Enable/disable 'tipping' (this will turn on/off tipping options when clients prepay at bookings)
- Input your cancellation policy
💡 This will be ideal if you prefer to collect payments in advance and save time at checkout.
What it looks like when my clients book online
What it looks like after my clients submit online booking requests
Frequently asked questions
Q: What card process does it support?
MoeGo Prepayment is a MoeGo Pay exclusive feature. Once you set up MoeGo Pay, and set MoeGo Pay as the primary card processor, you're ready to go! See how to get started with MoeGo Pay here.
Q: If I turn it on, does it automatically apply to all appointments for all clients?
Yes, once it’s turned on, all clients will need to prepay a certain amount when they submit an online booking request. The exact amount will depend on your settings.
Q: Will clients have the option to tip?
If you turn on the partial amount (deposit) required, clients will not be asked to tip for the deposit payment. When you finish the service and check out, clients will then be able to tip as normal.
If you turn on the full payment required, you can turn on/off tipping option at bookings. You’re always able to collect tips later.
Q: Can I request a deposit and card on file at the same time?
If you turn on prepayment, clients will be able to save their cards for future use when they pay. Once they check this box, the card info will be encrypted and saved under their card on file section.
Q: When will the deposit or prepayments go to my account?
Once the booking request is scheduled, the fund will be captured and transferred to the connected account. The payout will be every 2 days rolling basis for U.S. users.
Q: Do I have to schedule booking requests to get the payments transferred to my account?
Yes, if the booking request is not accepted before the hold period expires, the fund will be released to your customer. The holding period may be up to 2 days depending on the card issuers' policy.
If the request hasn’t been scheduled when it expires, customers will see the original authorization drop off their statement entirely after a few days. There will be no payment and no refund.
Q: What if I decline the booking request?
If the booking request is declined, customers will see the original authorization drop off their statement entirely after a few days. There will be no payment and no refund.
Q: Can I decline the request but hold the payment for future appointments?
This isn’t available at the moment. Our product team will launch a client credit feature in the future to support the need for ‘pay now, use later’.
Q: What is booking fee?
By implementing the prepayment feature, a booking fee (ranging from $1-$3) will be paid by your client when submitting their online booking requests.
The booking fee will be refunded if the booking request is declined or a full refund of prepayment is initiated, while the fee is non-refundable if it’s a partial refund of prepayment.
How to get started
To try the feature, please go to the online booking settings, and follow the instructions there.
If you are not a MoeGo user yet, feel free to Sign Up or reach out to our live support with us to find out if we might be a good fit. MoeGo team is always here 24/7 for you.
