MoeGo Pay made it easier for you with added 'card on file' status and one-click request via text!
The saved card information can be utilized for future transactions, eliminating the need for customers to repeatedly input their details.
MoeGo Pay exclusive! MoeGo Pay is powered by Stripe, rest assured that card info is stored safely and compliantly with enhanced encryption and security measures.
How it works in MoeGo
Step 1: Check quickly if the client has a card on file by the shield icon.
Step 2: Send a card-on-file request with prefilled message template.
*The secured link is unique to each client. Please do not share it with another client.
Step 3: The client fills out the card details and submits the encrypted info.
*Once enabled the Card Authentication option, all cards added will be authenticated through a $0.50 pre-auth (immediately dropped). This guarantees the validity of stored cards for seamless payments! Click here to know more details.
Step 4: Card saved on file, potential loss prevented.
How to send a card on file request via text
There are three ways to send a quick request, all available for both desktop and app:
- From appointment detail
- From client profile
- From message center
Option 1: Send a request from appointment detail
From the desktop:
- Go to the appointment details
- Click on the grey card-on-file icon
- Click on < Request card info >
- Edit the message(optional)
- Confirm to < Send request >
From the mobile app:
- Go to the appointment details
- Click on < Request >
- Edit the message (optional)
- Confirm to < Send request >
Option 2: Send a request from message center
It can be sent as individual text or mass text.
Send individual text from the desktop:
- Go to the message center
- Click on the request icon
- Edit the message(optional)
- Send
Send mass text from the desktop:
*The secured link is unique to each client. Please do not edit the content within '{}'. Any edits will break the variable.
- Go to the message center
- Create mass text
- Click on the request icon
- Edit the message(optional)
- Send
Send individual text & Mass text from the app:
*The secured link is unique to each client. Please do not edit the content within '{}'. Any edits will break the variable.
- Go to the message center
- Click on the request icon
- Edit the message(optional)
- Send
Option 3: Send a request from client profile
From the desktop:
- Go to the client profile
- Click on the request icon to < Send request >
Or go to the credit card section to < Send request >
From the mobile app:
- Go to the client profile
- Click on the request icon to < Send request >
Or scroll down to check the card on file section to < Send request >
How clients submit a card on file
No matter which way you choose to send the request from the above three, your clients will receive a text message with a secured link.
Once open it, they will be guided to safely fill out the card details and submit the encrypted info to your end for future charges.
Frequently asked question
Q1. Which card processor does it support?
It currently supports Stripe as the primary card processor.
Please note that the cards saved on MoeGo Pay will not be applied to charge through another processor since the card info is safely encrypted by each processor.
Q2. Is there any area limitation on card-on-file requests?
Generally, there are no area limits. But for the EU users including the UK users, the authorization on certain cards may fail due to the 3DS issue. So it is not possible to save card on files for these cards.
Q3. Can I send the same link to all clients or put the link on my website?
The secured link is unique to each client. Please do not share it with other clients, or other’s cards will be saved to the same client.
MoeGo team is always here 24/7 for you if you have any further questions.
