Introducing MoeGo's Intelligent Waitlist – a powerful tool to transform the way you manage appointments and booking requests. Whether you are a mobile or salon grooming business, the Intelligent Waitlist empowers you to:
- Visualize waitlist requests on your calendar/map view
- Capture client requests with flexibility
- Get real-time recommendations based on availability
This wiki article walks through the ways to maximize your bookings with Intelligent Waitlist – from setting waitlist client preferences to using the Waitlist Lens to add requests in one click.
Ways to Create a Waitlist Request
1. Add a New Waitlist from Calendar View
Go to Calendar View in your < Appointments >
Click the orange < Create > button on the top, and then click < New waitlist >.
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Creating a waitlisted appointment is the same as creating a booked appointment. See here for more info about how to create an appointment.
2. Add a Waitlist from Existing Appointment
- Go to < Appointments >
- Click on an appointment to open the appointment detail side panel
- Click < To waitlist >
- Then, you can select your client's preferred date, time, and staff.
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All appointment details will be synced to the corresponding waitlist request. As you schedule the corresponding waitlist request, the Intelligent Waitlist will reschedule based on this existing appointment.
3. Add a New Online Booking Client to the Waitlist
- Once a client submits a booking request through the online booking website, you will receive a notice in the bell icon on the top menu bar.
- Click on the notice and then you will go to the booking request page
- Click <To waitlist> for this booking request
- For more info about how to use Online Booking, please click here
4. Add a New Intake Form Client to the Waitlist
- Once a client submits a booking request through the intake form, you will receive a reminder in < Notifications > on the top menu bar. Or you can also click into the < Intake Form > page.
- Click on the intake form, click < Add to profile > if the client does not have a profile , and then click < Add to waitlist >.
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Set Preferences of Waitlist Clients
Regardless which way you use to add a waitlist request, you can capture or edit the client's preferences flexibly. This will also help you with searching for a waitlist request, or getting the smart recommendation with Waitlist Lens.
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View Waitlist Recommendations in Your Calendar
The Waitlist Lens gives you powerful access to recommendations based on availabilities. To enable this tool, go to Appointments > Waitlist > View on calendar. For mobile van users, you'd also be able to display the driving time and distance between the waitlist requests and your appointments.
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To view the list of your waitlist requests, go to Appointments > Waitlist > View request list.
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Manage Waitlists with Smart Filters
You can customize search for a waitlist request based on the following criteria:
- Client & pet name
- Client's preferred date/time/staff
- Client's service area
- Client type
You can further find out your target customer with the advanced sorting criteria:
- Time added to waitlist (oldest/most recent)
- Highest ticket price
Fill Up Last-Minute Cancellation with Smart Recommendation
If an appointment has been canceled and a slot opens up for a valid waitlist request, the Intelligent Waitlist will recommend an availability for you in real-time. Simply click into the recommended appointment to adjust the time and staff when needed. This will help you turn last-minute cancellations into new opportunities.
Frequently Asked Questions
Q: Why am I not seeing less waitlist requests under magic mode?
A: To make sure the Waitlist Lens is working, make sure if there are more than 4 waitlists request available for a single slot. The Intelligent Waitlist will select the top 4 recommendation for you. It differs based on users:
- For Mobile Grooming Users: It will be based on the minimum driving time.
- For Salon Users: it will be on a first-come-first-serve basis, according to the waitlist request creation time.