An appointment can be canceled by yourself or by the client. Here is a guide on how to cancel an appointment


There are 2 types of canceled appointments

1️⃣ Cancel by yourself

  1. Go to an <Appointment detail> popup
  2. Switch the status to <Cancelled>
  3. Input reason or mark no-show and hit <Yes>

2️⃣ Cancel when clients reply N to reminders

Only if you include the {replyNcancel} variable in your unconfirmed reminders that your clients can reply N to directly cancel the appointment. If you do not want to give the control to your clients, remember not to include the {replyNcancel} variable in the messages.

To learn more about auto reminders, please click here

Mark as no-show

You can mark a client as a no-show when canceling an appointment. There are two ways to mark an appointment as a no-show:

1️⃣ Mark no-show when canceling the appointment

  1. Go to an Appointment detail popup
  2. Switch the status to <Cancelled>
  3. Select the <Mark as no-show> check box
  4. Hit <Yes>

2️⃣ Mark no-show under the client profile

  1. Go to Client profile > Bookings
  2. If an appointment is canceled, click the icon beside it
  3. Choose the <Mark as no-show> or <Mark as no-show and charge no-show fee> option

Charge no-show fee

  1. Go to Client profile > Bookings
  2. For a canceled appointment, click the icon beside it
  3. Choose <Charge no-show fee>
  4. Type in the no-show fee amount, hit <Charge>, and finish the following take payment process

Q: What happens when an appointment is canceled?

  • Canceled appointments cannot be reversed
  • The canceled appointment will be removed from the calendar view

Q: How do I find canceled appointments?

  • You can find canceled appointments under the Client profile > Bookings
Find canceled appointments under client profile
  • You can also find canceled appointments under the Report > Cancelled appointment list
Find canceled appointments under reports