An appointment can be canceled by yourself or by the client. Here is a guide on how to cancel an appointment
There are 2 types of canceled appointments
1️⃣ Cancel by yourself
- Go to an <Appointment detail> popup
- Switch the status to <Cancelled>
- Input reason or mark no-show and hit <Yes>
2️⃣ Cancel when clients reply N to reminders
Only if you include the {replyNcancel} variable in your unconfirmed reminders that your clients can reply N to directly cancel the appointment. If you do not want to give the control to your clients, remember not to include the {replyNcancel} variable in the messages.
To learn more about auto reminders, please click here
Mark as no-show
You can mark a client as a no-show when canceling an appointment. There are two ways to mark an appointment as a no-show:
1️⃣ Mark no-show when canceling the appointment
- Go to an Appointment detail popup
- Switch the status to <Cancelled>
- Select the <Mark as no-show> check box
- Hit <Yes>
2️⃣ Mark no-show under the client profile
- Go to Client profile > Bookings
- If an appointment is canceled, click the icon beside it
- Choose the <Mark as no-show> or <Mark as no-show and charge no-show fee> option
Charge no-show fee
- Go to Client profile > Bookings
- For a canceled appointment, click the icon beside it
- Choose <Charge no-show fee>
- Type in the no-show fee amount, hit <Charge>, and finish the following take payment process
Q: What happens when an appointment is canceled？
- Canceled appointments cannot be reversed
- The canceled appointment will be removed from the calendar view
Q: How do I find canceled appointments?
- You can find canceled appointments under the Client profile > Bookings
- You can also find canceled appointments under the Report > Cancelled appointment list
