Manage customer attendance by sending them confirmation reminders and edit appointment status
Confirm
You can confirm an appointment automatically or manually
1️⃣ Automatically:
- Go to <Setting>
- Click <Auto message>
- Edit unconfirmed appt reminder (1st and 2nd) to include <Reply Y Confirm> tag
- If the customer replied with a "Y", the appointment status will automatically be changed to "confirmed"
Further reading: Detailed explanation on unconfirmed appt reminder


2️⃣ Manually:
- Go to <Appointment> and click on an unconfirmed appointment
- Click the drop-down menu and choose <confirmed>. Undo it by choosing <unconfirmed>

Check-in & out
Check-in
- Go to <Appointment> and click on an appointment that is not checked-in yet
- Enter an <Appointment detail> popup window
- Click the green <Check in> button to check in the appointment
Click the blue <Undo> icon to undo the check in
💡 Check in will automatically confirm the appointment

Check out
After checking in, click the blue <Check out> button to check out the appointment
💡 Checking out will mark the appointment as finished.

View and edit check-in & out time on invoice

Cancel an appointment
- Go to <Appointments> and click on an appointment
- In the Appointment detail page, click <cancel>
- You can mark a cancel as <no-show>
