We have a list of default pet grooming services, but feel free to modify, and add as many services as you need.

  1. Go to < Settings >
  2. Click on < Services >
  3. Choose <Services> or <add-ons>. Under both sections, you can add new ones or edit current ones

Edit Category

A category is a group to which services belong.

  1. Click <Edit category>
  2. <Add> a new category, <edit> an existing category, or drag the <hamburger icon> to re-arrange the list

Add New Services / Add-on

  1. Service name
  2. Category
  3. Description: This will show on the customer side when they book online
  4. Status: Active / Inactive. Once marked as inactive, it will not show on the default service menu.
  5. Color code: Service by color code can show on the appointment card
  6. Price & Tax & Duration
  7. Customized settings: Type & Breed & Weight & Coat

Edit existing services

  1. Click on the <edit> button on the right of a service
  2. Edit its name, category, duration, price, etc.
  3. You can also click on the <hamburger icon> and then drag the service to change its order.
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Add-on By Business

Go to Settings > Service > Add-on > Edit > Business to add business that the add-on is available.

Add Override by business to set up override price & duration for specific business.

Applicable Services for Add-on

Go to Settings > Service > Add-on > Edit:

  • All services (including new services)
  • Specific services: select which services the add-on can be applied to.

Enable "Only show applicable service": When creating/editing appointments, only select specific services will the add-on appear.

Enable "Only show applicable service and add-ons on booking page": When booking online, only select specific services will the add-on appear.

Service By Breed & Weight & Coat Type

Service menu by breed & weight & coat type setting. Just select what breeds can be taken and/or what weight range is accepted for each service. Turn it on for online booking. All set! 🎉

Set up service menu by Breed & Weight & Coat type
Have your clients ever randomly selected a service that didn’t match the pet’s weight, not even for this breed, or just complained the menu was too complicated to choose from? Now, this could be resolved through the new service menu by breed & weight & coat type setting. Just select
MoeGoMoeGo

Service By Business / Staff

Available Business & Staff

Go to Settings > Service > Edit > Available Business & Staff.

This staff setting is only for business-side appointment scheduling. For online booking, please go to Online Booking > Settings > Services > Available staff.

Enabled "Only show available staff ": When creating/editing appointments, only available staff will be shown on the list.

*Note: Only staff who have access to the working business will be shown on the staff list.

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Customise Price & Duration

This feature is available to Growth and Ultimate Plan.

Go to Settings > Service > Edit > Advanced options for business & staff: The tax will follow business settings. (This setup option is available for desktop only)

  • When booking online, the availability will consider the customized duration for staff;
  • When booking online, it will show the default price of the business on the service menu; the client may see the customized price if there is a prepay or pre-auth requirement before submitting a booking request.
  • When smart scheduling, the availability will consider the save duration for staff.

Once set up, you can view variants from the service menu with a drop-down menu.

When creating/editing appointments, you can see the customized price & duration in blue for each staff. Once select staff, it will auto-fill in the customized price & duration.

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Once saved, you can tell the customized price & duration in blue or hover to see the pop-up.

When the pet has saved price & duration, it will prioritize the saved price & duration for pet, instead of the customized price & duration for staff.

Frequently Asked Question

Q: What’s the priority when there are pricing rules, service price & duration by staff, pet saved service price & duration

A: From High to low priority: Pet saved service price & duration > Pricing rule > service price & duration by staff. Additionally, the service price and duration will remain the same as the last appointment when you click book again whether there are any price/duration rules.