You can set different types of auto messages, reminders, and auto reply to meet different circumstances.
Find the auto message section
- Go to <Setting> on the side menu
- Click <Auto Message>
- Under the auto message setting, you can <turn on/off> specific auto messages, and also <edit> the message templates.

Edit auto message template
Auto messages are used to give your customers an update. Your confirmation is needed before sending an auto-message.
- Click on a message to <edit> it
- Inside the Edit message page, <edit> the text template
- There are saved variables you can add to the template. For example, if you use the variable "customer name", then it will automatically become the customer's name in a sent message.

How to send auto messages
There are four types of auto messages. All auto messages will need your permission before being sent.
1️⃣ When a new appointment is booked

2️⃣ When the appointment is rescheduled/updated

3️⃣ When the appointment is canceled

4️⃣ When the appointment is finished (ready for pick up)

Set auto reminders
Reminders will be sent automatically when certain conditions are met.
- Switch the <toggle> under control to turn on or off a certain reminder
- Click on a message to <edit> it
- Under When to send, edit triggering conditions for sending a reminder
💡 To learn more about 3 types of appointment reminders, please click here

Set up auto reply
Anyone who sends you a message will receive an auto-reply if you have turned it on.
- Under the Auto reply section, switch the <toggle> to turn on or off auto-reply.
- Click on a message to <edit> it
- Edit the start date and end date to adjust auto reply's effective period.
