Unlock the power of internal communication with ticket comments, a feature designed to enhance collaboration within your business. Rest assured, ticket comments remain private and inaccessible to customers, providing a secure platform for internal discussions.
So, what exactly are ticket comments? They serve as valuable notes for appointments, allowing you to record comments related to the appointment for future reference and seamless internal coordination.
Add a ticket comment on appointments
Whether you are looking to add a ticket comment to a new appointment you are creating or to an existing appointment on the calendar, you can do it directly from the appointment details page.
To add a ticket comment to an appointment using either the desktop or the app, simply:
- Navigate to the appointment details screen
- Scroll down to the ticket comments section
- Select the < text box > and compose the comment
- Select < Save >
Viewing the ticket comment history
🖥️Desktop:
To view previous ticket comment history using the desktop, simply:
- Select an appointment
- Select < Comment & notes > from the left side of the appointment details
- Select < Ticket comments >
📱App:
To view previous ticket comment history using the app, simply:
- Select an appointment to open the appointment details
- Scroll down to the ticket comments section
- Select < Ticket comment history >
FAQ
Q1. Can I add more than one ticket comment to the appointment?
Answer: While only one ticket comment can be made on the appointment, you can update the ticket comment and there will be a record stored in the ticket comment history of all changes made.