The processing fee can be easily added to the invoice at checkout in MoeGo. This will greatly optimize your expenses and allow you to have the flexibility to share the cost with your customers.

How does it work

The processing fee consists of two parts: a percentage and a fixed amount for each transaction, both of which can be passed on to the client's side. Once the fee rate is configured, the exact fees for transactions will be calculated automatically and ready to be applied at checkout.

Please note that credit card surcharge permissions may vary by state, regulatory, or card network rules. It is your responsibility to meet all legal and card network requirements by using this feature.

  • Check your local laws to make sure your business can transfer the processing fees to clients.
  • Contact a tax professional or your local government for further guidance on whether your area permits surcharges.

How to set it up on the desktop

Step 1: Go to Card Processing > Payment Preference > Edit > Paid By Clients

Step 2: Sign the Agreement of Credit Card Processing Fee Pay By Clients

Step 3: Customize Settings on credit card processing fee

1. Customize the fee name

The credit card processing fee will be shown under this customized name on the invoice page, including the invoice for business and the invoice for customers.

2. Configure percentages and flat amounts for transactions

You are free to customize the rate on the convenience fee as you need. However, it is highly recommended to set up exactly the same as the fee charged by the processor to avoid any confusion.

Stripe charges vary based on payment methods for each transaction. Please consult support if different fee rates apply to your plans.

  • 2.9% plus 50 cents with a card-present for Stripe reader, tap to pay
  • 3.4% plus 30 cents without a card present for the online invoice, card on file, enter card info

3. Choose the Calculation method

  • Earn full ticket amount (Default option: all the processing fees will be covered by the clients)
  • Charge clients the processing rate displayed above (the business will still cover a small portion of the processing fee)

4. Exclude passing fees to debit card transactions

Debit Card transactions are prohibited from being surcharged by some of the credit card networks. By enabling this option, the processing fees paid by clients will not be applied to debit card transactions.

How to set it up on the app

Step 1: Go to Settings > MoeGo Pay > Credit card processing fee

Step 2: Sign the Agreement of Credit Card Processing Fee Pay By Clients

Step 3: Customize Settings on credit card processing fee

1. Customize the fee name

The credit card processing fee will be shown under this name on the invoice page, including the invoice for yourself and the invoice for customers.

2. Configure percentages and flat amounts for transactions

You are free to customize the rate on the convenience fee as you need. However, it is highly recommended to set up exactly the same as the fee charged by the processor to avoid any confusion.

Stripe charges vary based on payment types for each transaction. Please consult support if different fee rates apply to your plans.

  • 2.9% plus 50 cents with a card-present for Smart reader, Tap to Pay
  • 3.4% plus 30 cents without a card-present for online invoice, card on file, enter card info

3. Choose the Calculation method

  • Earn full ticket amount (Default option: all the processing fees will be covered by the clients)
  • Charge clients the processing rate displayed above (the business will still cover a small portion of the processing fee)

4. Exclude passing fees to debit card transactions

Debit Card transactions are prohibited from being surcharged by some of the credit card networks. By enabling this option, the processing fees paid by clients will not be applied to debit card transactions.

Frequently asked questions

Q1. Which card processor does it support?

It currently only supports MoeGo Pay as the primary card processor.

Q2. Is it available in all regions?

It's currently available in the permitted states of the United States and Australia.

Q3. Can it be applied to debit cards?

Debit Card transactions are prohibited from being surcharged by some of the credit card networks. You may exclude passing fees to debit card transactions in customized settings.

Q4. In what case there will be slight differences in the amount:

If the processing fee is paid by clients, technically it acts as a surcharge on the invoice. Therefore, Stripe will also take processing fees based on that on their end.

For example, if the client pays $1 for the fee, Stripe charges that $1 for processing.

Q5. How are the processing fees on the tips charged?

The tips added from the clients' end will not be included in the processing fee charged to clients.

To be more specific, after sending the invoice to a client, if the client adds a tip at their end, the processing fee based on the tip will not be covered by the client at this moment. In this case, the number could be slightly different when it involves tips in the invoice.

If you had added the tip before sending out the invoice, then the clients would have covered the fee for tips as well.

Q6. Can the staff remove the processing fee by the client at checkout?

It depends on whether or not the business owners have granted this access to the staff. The owner can go to role permission to set it up.


The MoeGo team is always here 24/7 for you if you have any further questions.