MoeGo Message Center

MoeGo -

We recognize that the pet care industry is inherently personal—building loyal customers hinges on smooth, effective communication. With this in mind, MoeGo Message was designed around a customer-first approach, prioritizing seamless interaction between pet care providers and pet owners.

The Message Center is a core feature built to facilitate efficient, personalized, and unified communication. It consolidates all messaging channels into one accessible platform, empowering your team to manage client interactions, send both automated and manual messages, and nurture strong customer relationships.

Message contact list

  • Quick Access: View your message threads in one place, with clear client tags to distinguish new customers.
  • Unread Message Alerts: A red dot next to a client indicates unread messages, helping you prioritize responses.
  • Failed Messages: Easily identify and resend messages that failed to send, ensuring no communication is missed.
  • Client Tagging: Quickly differentiate new clients from existing ones for streamlined conversations.

All Conversations in One Place

  • Unified Chat Threads: All client interactions are centralized for easy management.
  • Multi-channel Support: Communicate via SMS, email, auto-replies, and system notifications—all within the same interface.
  • Full Context: Maintains a complete history of messages, enabling your team to deliver informed and timely responses.

Send messages

  • Access: Navigate to the Message section from the side menu.
  • Review History: Read past exchanges with your clients.
  • Select & Search: Choose a client from open chats or search by name, email, phone number, or pet.
  • Send: Write and send messages directly to clients to confirm appointments, share updates, or answer queries.

Mass text

  • Bulk Messaging: Send messages to a group of clients simultaneously.
  • Use Cases: Announce price updates, activate non-recurring clients, remind about digital agreements, or notify clients about expired vaccinations.
  • Further reading: Mass text

Chat widgets

Chat Widgets are designed to enhance efficiency and engagement during conversations. Current available tools include:

  • Add Images & Emojis: Personalize and make messages more engaging.
  • Variables: Insert dynamic client or pet info seamlessly.
  • System Links & Attachments: Share booking links, intake forms, or documents.
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Saved Replies

  • Custom Templates: Create and save responses for common inquiries such as business hours, greetings, or digital agreement prompts.
  • How to Use in Chat:
    • Locate the Saved Replies icon in the toolbar.
    • Create or search for replies in the side panel.
    • Edit replies as needed before sending.
  • Mass Text Usage: Apply saved replies within Mass Text campaigns to streamline communication.
  • How to Manage:
    • Go to Message Center > Mass Text.
    • Filter clients and proceed to send messages.
    • Access the Saved Replies in the text box toolbar for quick insertion.

Managing Priority Chats

Star mark chat

Mark urgent or high-priority conversations with a star to ensure prompt action.

Close chat

Archive completed or resolved chats to keep your active list organized and clutter-free.

Client & Pet Information Visibility

  • Instant Access: View customer and pet details alongside the conversation, reducing the need for extra clicks.
  • Data Included: Contact info, pet breed, medical history, appointment details, and special notes—helping you deliver personalized care and responses.

Frequently asked questions

  • What's my phone number?
    • There will be a unique number assigned to your account. Since that number won't change during your use of the MoeGo service, you can actually use it as your contact number for messaging. Please note that this number can be used for sending and receiving messages only.
  • Does my customer need to download any apps?
    • Your customers don't need to download any app; they will receive your message through a regular text message.
  • Can I control the staff access?
    • Yes! You can set up the staff access permissions; it's either no access to the message at all or limited to customers with whom the staff have appointments within a certain time period. Go to Settings > Staff > Role permission to set it up.