Guide to US carrier registration for MoeGo customers

This guide is for US customers to complete your registration. We have simplified the registration process with our vendor and will guide you through it, and you'll benefit from better deliverability and faster message throughput.

If you are interested in learning more about all the details that we take care for you behind the scenes, read this article by Twilio on A2P 10DLC.

How do I register?

To register, if you have a valid EIN for your business, check out here

If you're a small business, sole proprietor, or other type of business that does not have a valid EIN, check out here

Only a business owner's account will have access to the message registration in MoeGo.

For newly upgraded customers, you will need to register with the US carriers after the first month to prevent high filter rate.

Complete US carrier registration for business with an EIN

How to access and complete the US carrier registration form

If you have an EIN, you will need to register a standard brand with the carriers. We have made the registration process easier for you by providing a simple form.

To complete the form,

• go to your MoeGo account page, and scroll to the "Business line" section;
• or through the banner on the message page, by clicking on "Register now", it will take you to the account page and guide you to the business line section.

Here is the registration form to complete:

With an EIN (Tax ID)

If you have a valid EIN or equivalent tax ID for your business, please keep the default selection "Yes". This field is not editable once submitted.

Upload EIN file (image, pdf)

EIN file refers to the SS-4 form (or any other EIN file issued by IRS). Your legal business name, address, and EIN must be listed on the document.

Contact Information

This information is for The Campaign Registry's record.

• First and last name
• Cell phone number (this must be a ten-digit cell number that contains a country code of +1)
• Email address

How much does registration cost?

After you've submitted the form, we will pass your form details along to a third-party organization, The Campaign Registry (TCR), for review.

You will need to pay a $20 one-time registration fee. The fee goes to The Campaign Registry (TCR) and other third-party entities that help review and register your brand and campaign.

Here is more information on how these fees break down:

1. A one-time $4 fee covers the registration of your brand. A brand is your company information like name, address, EIN, etc;
2. A third-party entity collects a $15 fee to review the campaign information manually;
3. Maintaining good standing with the carriers after your campaign is approved requires a $1.50 monthly fee. Currently, MoeGo will waive the monthly recurring fees starting on the 2nd month for you.

These fees are subject to change according to The Campaign Registry (TCR). We know these fees are surprising but if it helps, think of them as a small tax to keep fraud away from telephony and help make the use of a phone as a trusted channel of communication. 😊

What happens after my US carrier registration is submitted?

Once completed, we will submit the form to the carriers for approval. There are two steps to becoming fully compliance with the US carrier after your registration form is submitted:

• Brand registration - it usually take 5 work days

• Campaign registration - it usually take weeks for your registration to be completed on the carriers' end

Once approved, all numbers you have in your MoeGo account will automatically be tied to the registration. You can easily track the progress of your application by the notification banner on top of the message center page or by returning to the "Account" settings.

Complete US carrier registration for business without an EIN

How to access and complete the US carrier registration form

For business without an EIN, you will need to register a sole proprietorship brand with the carriers, and sole proprietorship is limited to one phone number for text messaging to the US.

We have made the registration process easier for you by providing a simple form. After completing the form, your will need to finish a one-time verification as required by the carrier.

To complete the form,

• go to your MoeGo account page, and scroll to the "Business line" section;
• or through the banner on the message page, by clicking on "Register now", it will take you to the account page and guide you to the business line section;

Here is the registration form to complete:

With an EIN(Tax ID)

If you're a small business, sole proprietor, or other type of business that do not have a valid EIN, please change the selection to "No". This field is not editable once submitted.

Business name

Enter your business name.

Address

Enter your company or home address. This address must be in the US.

Contact Information

This information is for The Campaign Registry's record.

• First and last name
• Cell phone number (this must be a ten-digit cell number that contains a country code of +1)
• Email address

One-time sms verification

After the carrier completes an initial check (which generally takes a few minutes after you submit your form), you'll need to respond to a one-time verification text message that will be delivered to the cell phone number you submitted alongside the form.

You'll have 24 hours to respond to the text before it expires, at which point you will need to send another text by clicking "Resend" from the registration form in the MoeGo account page.

How much does registration cost?

After you've submitted the form, we will pass your information details to a third-party organization, The Campaign Registry (TCR), for review.

At a high level, you pay a $20 one-time registration fee. The fee goes to The Campaign Registry (TCR) and other third-party entities that help review and register your brand and campaigns.

Here is more information on how these fees break down:

1. A one-time $4 fee covers the registration of your brand. A brand is your company information like name, address, EIN, etc.
2. A third-party entity collects a $15 fee to manually review the campaign information.
3. Maintaining good standing with the carriers after your campaign is approved requires a $2 monthly fee. Currently, MoeGo will waive the monthly recurring fees starting on the 2nd month for you.

These fees are subject to change according to The Campaign Registry (TCR). We know these fees are surprising, but if it helps, think of them as a small tax to keep fraud away from telephony and help make the use of a phone as a trusted channel of communication. 😊

What happens after my US carrier registration is submitted?

Once completed, we will submit the form to the carriers for approval. There are two steps to becoming fully compliance with the US carrier after your registration form is submitted:

• Brand registration - will be approved once you finish the sms verification

• Campaign registration - it usually take weeks for your registration to be completed on the carriers' end

Once approved, The single number you have in your MoeGo account will automatically be tied to the registration. You can easily track the progress of your application by the notification banner on top of the message center page or by returning to the "Account" settings.

FAQ

Who is required to complete the US carrier registration?

All US businesses using MoeGo to send texts to any US number must complete the US carrier registration.

What will happen if I don’t complete the registration with the carriers?

Without registration, your messages will more likely to be be filtered or marked as spam by carriers.

I don’t have an EIN/Tax ID. How could I register?

If you're an individual, small business, or sole proprietor without an EIN (or equivalent tax ID) and based in the US, you can follow the instructions outlined here to register.

What if I get a new business number for my account? Do I need to register again?

For businesses with an EIN, if you already registered with the carrier, you won't need to register again, as a submitted application covers all phone numbers in your account.

For businesses without an EIN, you won't be able to get more than one business number for your account.

Is there any fee associated with the registration?

At a high level, you pay a $20 one-time registration fee. The fee goes to The Campaign Registry (TCR) and other third-party entities that help review and register your brand and campaigns.

Here is more information on how these fees break down:

1. A one-time $4 fee covers the registration of your brand. A brand is your company information like name, address, EIN, etc.
2. A third-party entity collects a $15 fee to manually review the campaign information.
3. Maintaining good standing with the carriers after your campaign is approved requires a $2 monthly fee for sole proprietor / a $1.5 monthly fee for a standard. Currently, MoeGo will waive the monthly recurring fees starting on the 2nd month for you.

These fees are subject to change according to The Campaign Registry (TCR). We know these fees are surprising but if it helps, think of them as a small tax to keep fraud away from telephony and help make the use of a phone as a trusted channel of communication. 😊

Please do not hesitate to reach out to us through the in-app chat support or email us at support@moego.pet if you have any further questions!