Two-Factor Authentication (2FA) - Phone Number Verification
💡
We’ve launched the 2FA (Two-Factor Authentication) to enhance your account’s security.
Both business owners and staff members can set up phone number verification for their accounts.
Both business owners and staff members can set up phone number verification for their accounts.
Note: This feature is generally available for users in the U.S. and Canada. For user in UK and Australia, it is still under beta status and by request only.
How to Set up 2FA for your Account
Desktop Version
- Click the profile icon at the top right corner and select Profile.
- In your Profile Page, scroll down to the Security section — here you can update your password or set up phone verification.
- Click Set up phone number.
- Enter your phone number, then click Send SMS to receive a verification code.
- Enter the code and click Confirm.
✅ You’ve successfully set up phone verification!
- Once 2FA is enabled, if you log in from a new or untrusted device, you’ll be asked to enter the verification code sent to your registered phone number.
App Version
- Go to Settings → Account → 2FA Phone Number.
- Enter your phone number and tap Send.
- After receiving the verification code via SMS, enter it and tap Confirm.
✅ You’re all set! Phone verification is now active.
Update Phone Number
Desktop version
- On your Profile page, click Change Phone Number.
- Enter your new phone number, then input the verification code sent to that number to confirm the update.
App version
- Go to your Account page, tap Edit under 2FA Phone Number, then enter your new phone number.
- You’ll receive a verification code via SMS — enter the code to confirm and complete the update.
Login from a Different Device
- After you log in with a verification code, that device will remain trusted for future logins.
- When signing in from an unfamiliar device, enter your account email and password, then tap Log In.
- A verification code will be sent to your saved phone number. Enter the code on the Two-Factor Authentication page to complete the login.
🚨 If You Can’t Receive the Verification Code
If you’re unable to receive a code when logging in, please email moegopay@moego.pet with:
- A photo ID, and
- A photo of the saved card on file (showing the last 4 digits only).
Then, contact our Support Team to confirm the verification process — they’ll help you regain access.
⚠️ Limitation
You are able to change the verified phone number anytime. However, currently the system does not support deleting a verified phone number directly.
If you need to delete your saved number, please contact Support — we’ll remove the existing number accordingly.
💬 FAQ
How long will a device stay “trusted”?
- Once you log in with a verification code, that device will remain trusted indefinitely.
For example, if you have verified your phone on Device A, it won’t require another code for future logins from that device.
Is setting up 2FA mandatory?
- It’s optional, but highly recommended for all users to protect your business and account security.