MoeGo - Pet Incident

In MoeGo, you can easily record and track any pet incidents that occur during a pet’s stay—whether it’s during boarding, daycare, or a grooming appointment. Keeping an accurate record of incidents helps you maintain clear communication with pet owners, protect your business, and ensure staff accountability. With just a few clicks, you’ll have a detailed log of what happened, when it happened, and how it was handled, all stored securely within the pet’s profile.

🖥️ On Desktop:

Create and Manage Pet Incident Types

1. On desktop, go to Settings.
2. Select Customers & Pets from the menu.
3. In the left-side menu, click Incident Type.

From here, you can edit existing incident types or create new ones.

• To add a new incident type:
  1. Click Add New Incident Type.
  2. Enter the incident type name.
  3. Click Save.
• To edit or delete an existing type:
  • Click Edit to update the name.
  • Click Delete to remove it.

Create a Pet Incident

You can record incidents either directly from a grooming appointment or from the pet’s profile.

From a Grooming Appointment

1. On the Grooming Calendar, click on the appointment.
2. Click the three-dot icon and select Add Incident.
3. Complete the incident form and click Save.

From a Pet Profile

1. Go to the client’s profile and select Pets from the right-side menu.
2. Choose the specific pet.
3. Scroll down to the Incidents section.
4. Click Add Incident to open the form.

Fill Out the Incident Form

When creating an incident, you will need to provide:

• The pet involved
• The business location
• The incident type
• The date and time of the incident

You’ll also be asked questions such as:

• Was a staff member injured?
• Was any pet injured?
• Did a vet visit occur?

Additionally, you can:

• Add a detailed incident description
• Upload attachments such as photos or documents

Manage Incidents

View Incident Records

You can find all incident records in a pet’s profile:

1. Go to the Client Profile.
2. Select Pets from the right-side menu.
3. Choose the specific pet.
4. Scroll to the Incidents section to view the full history of records.

Incident Alerts on Appointments

In the Appointment View:
When you click on an appointment, a red paw icon will appear next to the pet’s name if an incident has been recorded in the past.

• Hover over the icon to see a summary of the incident.
• Click View All to see the full list of incident records for that pet.

In the Home View:
Incident alerts also appear in the Home view. Hover over the red paw icon to quickly review incident details.

On Stay Cards, Activity Cards, and Appointment Lists:
The red paw icon is displayed next to the pet and owner name across all stay cards, activity cards, appointment cards, and appointment lists.

• This makes it easy to reference past incidents, especially when printed copies are used by kennel staff.

View Incident Reports

1. Go to Insights and select Reports.
2. Under the Client Insights tab, navigate to Pet Incident Report.

Within the Pet Incident Report, you can:

• View all incidents that have been recorded.
• Filter by time period and business location(s) to narrow down the results.

This report gives you a centralized view of all recorded pet incidents, helping you track trends, ensure accountability, and support operational decisions.

Within the Pet Incident Report, you can view detailed information in each column, including:

• Business Name – the location where the incident occurred
• Incident ID – a clickable link to open the full incident form
• Incident Date & Time – when the incident took place
• Client Name – the pet owner’s name
• Pet Name & Breed – details of the pet involved
• Incident Type – the category of the incident (e.g., injury, behavioral, staff-related)
• Description – a specific summary of what happened
• Created By – the staff member who recorded the incident
• Created Time – when the incident entry was created in MoeGo