MoeGo provides an all-in-one communication solution through the MoeGo Message Center, allowing businesses to manage all customer interactions seamlessly without relying on personal text inboxes.

Based on the mechanism and send-out logic, messages in MoeGo are divided into two categories: Auto-Messages (1-way) and 2-Way Messages. These message types differ in functionality, use cases, and how SMS credits are consumed.

Understanding the differences between Auto Messages and Two-way Messages is crucial for effectively managing communication through the MoeGo Message Center. Let's dive in now!

Message Credit Consumption and Availability

Auto Messages and Two-way Messages consume SMS credits differently. Typically, Auto Messages consume fewer credits since they are one-way messages, while Two-way Messages consume more due to the interactive nature of the communication.

Auto Message / 1-way Message

What is an Auto Message

An Auto Message is an automated message sent to customers without expecting a direct response. Once set up in the system, they are sent automatically based on predefined triggers or schedules. These messages are typically used for notifications, reminders, or updates.

Common use cases for Auto Messages include:

  • Appointment Management: Notifying customers about scheduled, rescheduled, or canceled appointments.
  • Reminders: Sending appointment reminders, auto rebook reminders, or pet birthday reminders.
  • Booking Notifications: Confirming online bookings, sending verification codes, or notifying customers about booking status (e.g., accepted, moved to waitlist, declined).
  • Payment and Invoicing: Sending invoices to collect payment.
  • Service-related updates: Grooming reports or invoices.
  • Automated replies: Such as out-of-office messages.

Auto Message List

These Auto Messages are essential for streamlining communication with clients and ensuring they stay informed about appointments, payments, and updates.

*If you're subscribed to the Ultimate plan, you’ll have access to unlimited auto messages, allowing you to send as many as required. Check the below list for definitions of auto messages. Please note that two-way messages will still count toward your Ultimate plan’s SMS quota.

  • Appointment Scheduled – Notification of an appointment confirmation.
  • Appointment Rescheduled or Cancelled – Updates on changes to scheduled appointments.
  • Appointment Reminder – Confirm or unconfirmed Reminder for upcoming appointments.
  • Auto Rebook Reminder – A reminder for rebooking.
  • Auto Reply – An automatic response to a message sent by the customer.
  • Pet Birthday Reminder – A reminder to wish pets a happy birthday.
  • Online Booking Verification Code – A code sent to verify an online booking.
  • Online Booking Notification – Status updates on bookings (e.g., booked, accepted, moved to waitlist, or declined).
  • Grooming Report / Daily report card from Boarding & Daycare – Reports sent after services.
  • Send Invoice to Pay Online – A message containing invoice details to collect payment from the customer.
  • Agreement Sent by Text – A confirmation of agreement sent via text message.
  • Review Booster – A request for customer feedback (can be automated or manual).
  • Ready-for-Pickup – A notification indicating a pet is ready to be picked up after grooming.
    • On desktop, it will be sent out directly without further editing
    • On the app, you can edit the messages. Otherwise, it is considered auto-messages.
  • Card on file reminder - A message that reaches out to customers who received the link but haven't submitted a card
  • Send receipt once fully paid - An automated message sent to customers once their payment is fully processed.

2-way Message

What is a Two-way Message

A Two-way Message allows interactive communication between the business and the customer. Businesses can manually text in real time without any settings being involved. Both parties can send and receive messages in real time, which facilitates conversations and provides the flexibility for support, feedback, or inquiries.

Two-way messages are often used for:

  • Marketing campaigns: Sending promotional messages and engaging with customers.
  • Customer Support: Handling customer questions or queries in real time
  • Notifications: Require customer acknowledgment or interaction

Two-way Messages list

These messages allow for a dynamic exchange and are essential for offering personalized customer support, resolving inquiries, and engaging customers with interactive content.

  • Chat box Message - Messages manually typed in the chat box in message center.
  • Mass Text – A broadcast message sent to multiple recipients (e.g., marketing or promotional messages).
  • Workflow Triggered Message – Messages sent as part of a specific workflow, such as appointment reminders or alerts triggered by customer actions.
  • Recovery Messages for Abandoned Booking – Messages are sent to clients who abandoned their booking process, encouraging them to complete their appointments.
  • Ready-for-Pickup - On the app, edit the message content before sending out.
  • Reply to inbound calls - Responding to customer inquiries or requests received via phone calls.
  • Card on file request message - A message requesting customers to submit their card details for payment purposes.ETA message
  • ETA message (System save reply) - Providing customers with real-time updates on estimated arrival times.
  • Send receipt manually - Sending payment receipts to customers upon request or as needed.

Others

Reminder Calls - In MoeGo, you can set the auto appointment reminder (auto messages) to be sent as a robot calling.

Feel free to reach out to the MoeGo Support if you have any questions!