MoeGo Insights - Finance Report
All finance reports display data based on the payment transaction date—that is, the date the payment was processed, not when the service was performed.
⚠️ Note: The payment date may not align with the sales date of an appointment, especially if payments are processed at a different time than when the service was rendered.
Payment Summary Report
Provides a high-level view of total payments collected, broken down by payment method, payment date, or sales date.
⚠️ Important Note: Evaluation, Membership, No-Show Fee, and Other items currently are not displayed in separate columns like retail or package in the payment summary report. However, their sales data is included in the total collected or expected amounts.
You can select "Group by: Category" to view the specific data for Evaluation, Membership, No-Show Fee, and Other.
| Metric | Definition | Formula |
| Total Collected | The total amount received from all invoices (fully or partially paid), accounting for any refunds. | Total Collected = Sum of total payments in the payment transaction reportTotal Collected = Total Service&Add-on Sales + Service Charge Sales + Total Tips + Total Taxes + Total Processing fee by clients (+ package/membership/product sales if any) |
| Total Service/Add-on/Service Charge/Product/Package Sales | Net sales for the specific category. | Total Sales = price listed on invoiceSales will only display the paid amount in the payment summary/transaction report |
| Total Processing fee by client | The processing fee you've collected from clients (MoeGo Pay fee by client) | According to the processing fee rate you've set up in MoeGo Pay > Credit card processing fee setting |
| Total Processing Fee | The processing fee amount MoeGo Pay deducts from your MoeGo Pay balance before sending out your payout | MoeGo Pay Processing fee Rate |
| Total Tips | Total Collected Tips | |
| Total Taxes | Total Collected Taxes | |
| Total Deposit | Total Collected Deposit |
⚠️ Important Note:
Avoid directly comparing the Payment Summary Report in the revamped reporting system with the Sales by Payment Method report from the legacy version.
There may be data discrepancies due to differences in data synchronization timing and reporting logic.
- The Payment Summary Report displays data based on the payment transaction date (i.e., when the payment was processed).
- The Sales by Payment Method report (legacy) displays data based on the sales date, typically aligned with the appointment start date.
- Additionally, this report does not include sales from retail items, packages, or memberships, which may result in differences when compared to the new revamped reports.
Payment Transaction Report
A detailed list of all individual payment transactions, including status and method.
| Metric | Definition | Formula |
| Payment Amount | The total amount received from all invoices (fully or partially paid), accounting for any refunds. | Payment Amount = Total Service&Add-on Sales + Service Charge Sales + Total Tips + Total Taxes + Total Processing fee by clients (+ package/membership/product sales if any) |
| Total Service/Add-on/Service Charge/Product/Package Sales | Net sales for the specifc category.This will be displayed as a negative number if the Transaction Type is Refund | Total Sales = price listed on invoiceSales will only display the paid amount in the payment summary/transaction report |
| Total Processing fee by client | The processing fee you've collected from clients (MoeGo Pay fee by client) | According to the processing fee rate you've set up in MoeGo Pay > Credit card processing fee setting |
| Total Processing Fee | The processing fee amount MoeGo Pay deducts from your MoeGo Pay balance before sending out your payout | MoeGo Pay Processing fee Rate |
| Transaction Type | Each transaction will be categorized as Sale or Refund, depends on the processed transaction | |
| Payment Method | Options: Credit Card/Cash/Venmo, etc.All the payment methods you've used for each specific payment. | |
| Charge Status | Charge status for each transaction record will be recorded as Success or Failed. | |
| invoice ID/Booking ID | Unique ID for each invoice or appointment.You can click on the ID to view more details for invoice/appointment | |
| Transaction Date/Time | Date and time the transaction is processed | |
| Sale Date | The appointment start date or the product/package sale date |