All employee reports display data based on the appointment date/sales date.
Staff performance report
Summary view to understand sales contribution, customer satisfaction, and utilization of each staff member.
| Metric | Definition |
| Average earnings per staff | Average net sale per staff per day.Average Earnings per Staff = Total Net Sales / (Number of Staff * Working Days) |
| Average earnings per ticket | Average net sale per invoice, excluding canceled appointments.Average Earnings per Ticket = Total Net Sales / Number of appointments |
| Average earnings per pet | Average net sale per pet serviced (de-duplicated).Average Earnings per Pet = Total Net Sales / Number of Pets Serviced |
| Average earnings per day | Net sale/number of days within selected date range. |
| First-time client | Have 1 upcoming or 1 finished appointment within the selected time range. |
| Returning client | Have more than 1 finished appointment within the selected time range. |
| Utilization | Total estimated hours divided by total working hours for each staff |
| Grooming report sent rate | The percentage of completed appointments for which a grooming report was successfully sent to the client. |
| Average tip rate | The total sum of receivable tips from non-canceled appointments / Gross sale. |
| Rebook rate by pet/clients | The percentage of pets or clients who had at least one completed appointment during the selected period and at least one future (non-canceled) appointment scheduled after that period, divided by the total number of pets or clients with at least one completed appointment in the selected period. |