MoeGo - Custom Email Domain

MoeGo -

Previously, all emails sent via MoeGo originated from a default MoeGo email address. With the Custom Email Domain feature, you can now send emails using your own business domain, enhancing professionalism and brand consistency.

Supported Email Types:

  • Automated system emails
  • Email campaigns
  • Daily appointment reminders
  • And other business communications
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Only custom business email domains are supported. Public email providers (e.g., Gmail, Yahoo, Foxmail) are not supported.

Key Benefits

  • Professional Branding – Maintain a consistent sender identity aligned with your business.
  • Improved Trust – Recipients recognize emails from your official domain, increasing engagement.
  • Better Deliverability – Reduces the likelihood of emails being flagged as spam.
  • Streamlined Communication – Quickly view and respond to customer replies directly.

Setup Instructions

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Important Notice: Email Replies & Auto-Confirmations
When using a custom email domain, client replies go to your business inbox (not MoeGo), so "Y/N" responses won't auto-confirm or auto-cancel appointments. You may manually update appointment status.

Step 1: Enable Custom Email Domain

  • Navigate to Desktop > Settings > Communication > Emails.
  • Select Customized Email Domain.

Step 2: Verify Email Address

  • Sender Name: Enter the display name recipients will see.
  • Email Address: Input your desired business email address.
  • Confirmation Code: A verification code will be sent—enter it to confirm ownership.

Step 3: Verify Email Domain

If verified, you will be able to send emails via your own business email address.

If not, update your DNS records to authenticate your domain.

*Update DNS Records

Required DNS Records

  • CNAME Record: An alias record linking your domain to another domain.
  • TXT Record: A text record used for domain verification and SPF/DKIM authentication.

How To Update DNS Records

  1. Access Domain Management
    1. Log in to your domain registrar (e.g., GoDaddy, Namecheap, Cloudflare).
    2. Navigate to DNS Management for your domain.
  2. Add TXT Records
    1. Click "Add Record" or "Add" button
    2. Select TXT as the record type.
    3. Enter the Host/Name and Value exactly as provided.
    4. Save the record.
  3. Add CNAME Records
    1. Click "Add Record" or the "Add" button
    2. Select CNAME as the record type.
    3. Enter the Subdomain and Target Domain as specified.
    4. Save the record.
  4. Verify DNS Propagation
    1. Use tools like DNS Checker or WhatsMyDNS to confirm updates.
    2. Allow 10 minutes to 48 hours for full propagation.

Example DNS Records

Platform-Specific Instructions

  1. GoDaddy
  2. Namecheap
  3. Cloudflare

Common Issues & Solutions

Q: Domain verification fails after adding records

  • Ensure all required records are added exactly as provided (case-sensitive).
  • Wait for DNS propagation to complete (up to 48 hours).
  • Clear your local DNS cache and retry.

Q: How do I clear my DNS cache?

  • Windows: Run ipconfig /flushdns
  • macOS: Run sudo dscacheutil -flushcache
  • Linux: Run sudo systemctl restart systemd-resolved

Best Practices

  • TTL Settings:
    • 300 seconds (5 min): For testing or frequent changes.
    • 3600 seconds (1 hour): Recommended for standard use.
    • 86400 seconds (24 hours): For stable, long-term records.
  • Backup DNS Settings: Take screenshots before making changes.
  • Do Not Delete Records: Removing verified records will invalidate domain authentication.

Support

If issues persist after verification, contact your domain registrar or MoeGo support for assistance.