MoeGo - Custom Email Domain
Previously, all emails sent via MoeGo originated from a default MoeGo email address. With the Custom Email Domain feature, you can now send emails using your own business domain, enhancing professionalism and brand consistency.
Supported Email Types:
- Automated system emails
- Email campaigns
- Daily appointment reminders
- And other business communications
💡
Only custom business email domains are supported. Public email providers (e.g., Gmail, Yahoo, Foxmail) are not supported.
Key Benefits
- Professional Branding – Maintain a consistent sender identity aligned with your business.
- Improved Trust – Recipients recognize emails from your official domain, increasing engagement.
- Better Deliverability – Reduces the likelihood of emails being flagged as spam.
- Streamlined Communication – Quickly view and respond to customer replies directly.
Setup Instructions
Step 1: Enable Custom Email Domain
- Navigate to Desktop > Settings > Communication > Emails.
- Select Customized Email Domain.
Step 2: Verify Email Address
- Sender Name: Enter the display name recipients will see.
- Email Address: Input your desired business email address.
- Confirmation Code: A verification code will be sent—enter it to confirm ownership.
Step 3: Verify Email Domain
If verified, you will be able to send emails via your own business email address.
If not, update your DNS records to authenticate your domain.
*Update DNS Records
Required DNS Records
- CNAME Record: An alias record linking your domain to another domain.
- TXT Record: A text record used for domain verification and SPF/DKIM authentication.
How To Update DNS Records
- Access Domain Management
- Log in to your domain registrar (e.g., GoDaddy, Namecheap, Cloudflare).
- Navigate to DNS Management for your domain.
- Add TXT Records
- Click "Add Record" or "Add" button
- Select TXT as the record type.
- Enter the Host/Name and Value exactly as provided.
- Save the record.
- Add CNAME Records
- Click "Add Record" or the "Add" button
- Select CNAME as the record type.
- Enter the Subdomain and Target Domain as specified.
- Save the record.
- Verify DNS Propagation
- Use tools like DNS Checker or WhatsMyDNS to confirm updates.
- Allow 10 minutes to 48 hours for full propagation.
Example DNS Records
Platform-Specific Instructions
Common Issues & Solutions
Q: Domain verification fails after adding records
- Ensure all required records are added exactly as provided (case-sensitive).
- Wait for DNS propagation to complete (up to 48 hours).
- Clear your local DNS cache and retry.
Q: How do I clear my DNS cache?
- Windows: Run
ipconfig /flushdns
- macOS: Run
sudo dscacheutil -flushcache
- Linux: Run
sudo systemctl restart systemd-resolved
Best Practices
- TTL Settings:
- 300 seconds (5 min): For testing or frequent changes.
- 3600 seconds (1 hour): Recommended for standard use.
- 86400 seconds (24 hours): For stable, long-term records.
- Backup DNS Settings: Take screenshots before making changes.
- Do Not Delete Records: Removing verified records will invalidate domain authentication.
Support
If issues persist after verification, contact your domain registrar or MoeGo support for assistance.