Call-forward & Auto reply: How does MoeGo phone number work?

Your all-in-one solution for client communication!

You might have heard about one of the MoeGo star features, 2-way message. In our 2-way message center, you can easily keep all your conversations in just one place. It largely facilitates the communication flow and links everything together.

Now we've even made one more step for the MoeGo phone number, supporting call service as well. Other than messaging your clients, the call to this number can be forwarded to other numbers that work for you.

MoeGo phone number auto call response can either forward the call to your business line, or set up an auto-reply message to let your customer know what to expect. Therefore, the whole communication would be smoother and you don't have to worry about missing any potential customers.

How to set up:

1. Go to <Settings>
2. Go to <Business>
3. Go to <MoeGo Phone Number>
4. Turn on <Call forwarding> and set the number
5. Turn on <Reply message> and set the template by clicking <Edit message>
6. Click <Save>

FAQ

1. Is there any extra charge for forwarding the calls?

No, although this is a service of our provider on a paying basis, MoeGo doesn't charge you for that.

2. Does it support countries other than the US?

The call-forwarding feature for MoeGo phone numbers is available in the US and Canada only.

3. Do I need to set up the reply message as well?

We recommend you set up the auto-reply. Make sure to include your online booking or intake form link in the auto-reply, so your customer can self-help!

4. How long will the forwarded call last?

The forwarded call will end after 10 minutes.

How to get started

To try the feature, please go to the mobile app to set up the call forwarding, and follow the instructions there.

If you are not a MoeGo user yet, feel free to start a trial or reach out to our live support with us to find out if we might be a good fit. MoeGo team is always here 24/7 for you.