MoeGo Booking Limits - Prevent Overbooking & Balance Workload

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Booking Limits allow businesses to set maximum appointment slots for pet sizes or breeds. This ensures balanced workloads, prevents overbooking, and helps maintain service quality.

✅ Avoid overloading staff – Set realistic pet capacities per service/slot.
✅ Specialization control – Limit breeds/sizes you’re equipped to handle.
✅ Better client experience – Prevent last-minute rejections due to full slots.
✅ Flexible rules – Apply different limits per staff member, day, or time slot.

Key Enhancements

  • Now it can be applied to both online & manual bookings – Ensures consistency in scheduling.
  • Stricter enforcement for online bookings – Clients can’t book if limits are reached.
  • Two restriction types:
    • By Pet Size (e.g., max 2 large dogs per day)
    • By Pet Breed (e.g., no more than 1 Husky per slot)
    • More to come!

How to Set Up Booking Limits

This setting is available on the web only.

💡Note: booking limits allow you to establish the maximum acceptable number of pets for specific sizes, types, or breeds. There are no restrictions on other sizes, types, or breeds.

Step 1: Access Booking Limits Settings

  • Go to Settings > Staff > Shift management > Staff Schedule.
  • Select the Staff member you want to apply limits to.
  • Click the < Edit > widget on the desired day/slot.

Step 2: Choose a Limitation Type

Option 1: Limit by Pet Size

Example: Max 2 large dogs (over 50 lbs) per day.

  • Check < Pet size limitation >
  • Choose size(s) and adjust weight ranges if needed.
  • Set the maximum allowed bookings.

Option 2: Limit by Pet Breed

Example: Only 1 Husky per slot due to high grooming time.

  • Check < Pet breed limitation >
  • Pick the breed(s) to restrict.
  • Enter the max number allowed.

Option 3: Reject All Bookings for a Pet Category

Completely block bookings for certain pets.

  • Check one of the limitation types.
  • Choose the services/breeds/sizes you want to reject.
  • Enter 0 as the maximum booking amount.

Option 4: Add Multiple Limitations

Example: No cat nail trimming services.

  • Check more than one limitation type to proceed.

(Optional) Set up booking limits for online booking

Specifically, if the shift management is not synced with online booking, you can set up booking limits tailored for online booking.

  • Go to Online Bookings > Settings > Availability
  • Choose the Staff that you want to add a booking limitation to
  • Click on < + Add booking limit > on the day you want to add a booking limitation to
  • Click on < + Add limitation >

Example Use Case

❌ Lily does not provide cat grooming services.

  • She sets a booking limit:
    • Type: Pet type and breed
    • Selection: Cat > All breeds
    • Max bookings: *0*
  • This prevents any cat bookings from appearing in her online availability.

How Booking Limits Work in Practice

For Online Bookings:

  • Clients cannot book if limits are reached (the slot will not be shown to clients).
  • Example: If "Bath Service" has a max of 3 per slot, the 4th booking will be blocked.

For Manual Bookings:

  • Admins can override when necessary.