MoeGo - Booking Limits: Prevent Overbooking & Balance Workload

Booking Limits allow businesses to set maximum appointment slots for pet sizes or breeds. This ensures balanced workloads, prevents overbooking, and helps maintain service quality.

✅ Avoid overloading staff – Set realistic pet capacities per service/slot.
✅ Specialization control – Limit breeds/sizes/services you’re equipped to handle.
✅ Better client experience – Prevent last-minute rejections due to full slots.
✅ Flexible rules – Apply different limits per staff member, day, or time slot.

Key Enhancements

• Now it can be applied to both online & manual bookings – Ensures consistency in scheduling.
• Stricter enforcement for online bookings – Clients can’t book if limits are reached.
• 3 restriction types:
  • By Pet Size (e.g., max 2 large dogs per day)
  • By Pet Breed (e.g., no more than 1 Husky per slot)
  • By Service (e.g., no more than 1 large bath per slot)

How to Set Up Booking Limits

This setting is available on the web only.

💡Note: booking limits allow you to establish the maximum acceptable number of pets for specific sizes, types, or breeds. There are no restrictions on other sizes, types, or breeds.

Step 1: Access Booking Limits Settings

• Go to Settings > Staff > Shift management > Staff Schedule.
• Select the Staff member you want to apply limits to.
• Click the < Edit > widget on the desired day/slot.

Step 2: Choose a Limitation Type

Option 1: Limit by Pet Size

Example: Max 2 large dogs (over 50 lbs) per day.

• Check < Pet size limitation >
• Choose size(s) and adjust weight ranges if needed.
• Set the maximum allowed bookings.

Option 2: Limit by Pet Breed

Example: Only 1 Husky per slot due to high grooming time.

• Check < Pet breed limitation >
• Pick the breed(s) to restrict.
• Enter the max number allowed.

Option 3: Limit by Service

Example: Only 3 "Full Grooming" appointments per slot.

1. Select < Service > under Type.
2. Pick the service(s) to restrict.
3. Enter the max number allowed.

Option 4: Reject All Bookings for a Pet Category

Completely block bookings for certain pets.

• Check one of the limitation types.
• Choose the services/breeds/sizes you want to reject.
• Enter 0 as the maximum booking amount.

Option 5: Add Multiple Limitations

Example: No cat nail trimming services.

• Check more than one limitation type to proceed.

Step 3: Apply Advanced Logic: “Or” & “Exclude”

These rules apply to services, pet sizes, and pet types, giving businesses unmatched flexibility in managing availability.

• OR logic:
  • Set alternate limits for the same slot, and the system will accept either combination.
  • Use case:  10:30 AM 2 slots for Baths add [Spa Bath Labs ]=2 OR [Spa Bath German Shepherd]=2
• Exclude option:
  • Before, businesses had to add extra limits as 0 to reject; now, just click on the exclude checkbox.
  • Use case: 9:30 AM 1 full groom-large ONLY add [full groom-large]=1, and click the [exclude other services]

(Optional) Set up booking limits for online booking

Specifically, if the shift management is not synced with online booking, you can set up booking limits tailored for online booking.

• Go to Online Bookings > Settings > Availability
• Choose the Staff that you want to add a booking limitation to
• Click on < + Add booking limit > on the day you want to add a booking limitation to
• Click on < + Add limitation >

Example Use Case

❌ Lily does not provide cat grooming services.

• She sets a booking limit:
  • Type: Pet type and breed
  • Selection: Cat > All breeds
  • Max bookings: *0*
• This prevents any cat bookings from appearing in her online availability.

How Booking Limits Work in Practice

For Online Bookings:

• Clients cannot book if limits are reached (the slot will not be shown to clients).
• Example: If "Bath Service" has a max of 3 per slot, the 4th booking will be blocked.

For Manual Bookings:

• The system will detect and show reminders when:
  • Slot capacity is exceeded
  • Specific limits are breached (size/breed/service)
• Admins can override when necessary.