MoeGo Boarding & Daycare - Settings

MoeGo -

Setting up and managing your Boarding and Daycare services has never been easier. Our comprehensive settings are designed to give you full control over every aspect of your services. With our intuitive interface, you can customize your Boarding & Daycare module to align with your business goals and optimize your operations.

This guide will walk you through each step, ensuring your business runs smoothly and efficiently. Let's get started on a seamless boarding and daycare experience.

Boarding & Daycare - Service

Setting up your boarding services is a breeze with our step-by-step guide: Navigate to Settings > Service.

Boarding Service

Step 1: Set Up Boarding Category

  • Add new Category: Group similar services.
  • Sort Category: Drag and drop to prioritize categories based on importance or frequency.
  • Remove Category: Keep your offerings relevant.

Step 2: Add new Boarding Service

  • Service name
  • Category
  • Description: Clients can see when booking online.
  • Status: Control the visibility of each service; inactive services will not appear during booking.
  • Image: This will show on the customer side when they book online.
  • Color code: Assign a color code in the lodging view for quick reference.
  • Lodgings: Define which lodgings are available for the service.
  • Business: For multi-location business, select the specific location where the service will be available.
  • Price & Tax (Override by business): Set prices per night, with the flexibility to override based on each business's unique requirements.
  • Pet type & breed & weight range: Specify the types of pets the service is suitable for.

Step 3: Sort Boarding Service

Click on the < 3 dots > to rearrange services within each category.

Step 4: Manage Boarding Service

Use the < 3 dots > to edit, duplicate, or delete services.

Step 5: Set Up Boarding Pricing Rules

Pricing Rules help set up dynamic pricing and automatically change based on the number of pets or nights. It works perfectly with your discount policy, aiming to encourage larger or longer bookings.

Click on < Pricing rules> to edit, duplicate, or delete price rules.

Click on < Add new rule > to create price rules.

  • Pricing Rule Name
  • Applicable Service: Select the specific boarding service to which the rule will apply.
  • Status
  • Rules configuration:
    • Multiple Pets Pricing: Apply a price reduction for each pet from the same family. The discount can be applied to each pet or the additional pet. You can decide whether or not to require them to be in the same lodging.
      • For example, if two or more pets are booked, apply a discount of $5; The discount can increase to $10 if three or more pets are booked.
    • Multiple nights Pricing: Apply a price reduction for pets staying over a certain number of consecutive nights.
        • For example, offer a discount if a pet stays five or more consecutive nights, with additional reductions for stays of 7 or more nights.

Daycare Service

Follow similar steps to set up your Daycare offerings, with additional features designed to enhance operational efficiency.

Step 1: Set Up Daycare Category

  • Add new Category
  • Sort Category
  • Remove Category

Step 2: Add new Daycare Service

  • Service name
  • Category
  • Description: Clients can see when booking online.
  • Status: Control the visibility of each service; inactive services will not appear during booking.
  • Image: This will show on the customer side when they book online.
  • Color code: Assign a color code for quick reference in the lodging view.
  • Business: For multi-location business, select the specific location where the service will be available.
  • Price & Tax (Override by business): Set prices and tax, with the flexibility to override based on each business's unique requirements.
  • Max stay duration: The system will notify you when the maximum stay duration is exceeded. The maximum stay duration allows input with a minimum unit of 30 minutes; please use .5 to represent 30 minutes.
  • Pet type & breed & weight range: Specify the types of pets the service is suitable for.
0:00
/0:05
  • Service auto-rollover: Automatically roll over to another service after a specified duration, ensuring continuous care without manual intervention.
    • Auto-rollover time: roll over X min after max stay duration
    • Roll over to the following service: select other daycare service from the drop-down menu
    • The auto-rollover will only activate if the appointment is checked in, with the maximum stay duration counting from the check-in time.

Step 3: Sort Daycare Service

Use the < 3 dots > to organize services within each category, ensuring quick access to the most commonly used options.

Step 4: Manage Daycare Service

Easily edit, duplicate, or delete daycare services using the < 3 dots >, keeping your service offerings current and relevant.

Boarding & Daycare - Evaluation

Gain essential insights into new pets' suitability for your services. This feature helps you assess and manage pets effectively before they enter your care.

Step 1: Navigate to Settings > Service > Evaluation

Set up your evaluation criteria and processes.

Step 2: Set up Evaluation details

  • Business For multi-location business, select which business location requires an evaluation
  • Applicable service types: Select service types that require prerequisites for pets not previously served
  • Status: Activate or deactivate evaluations as needed.
  • Price & Duration
  • Color code

Boarding & Daycare - Lodgings

Optimize your space with our Lodgings settings, ensuring each pet is comfortably accommodated.

Step 1: Navigate to Settings > Lodgings

Please set up the lodging room first, or you may not be able to create boarding appointments on the lodging view.

Step 2: Manage lodging type

Define different types of lodgings, such as suites, kennels, or shared spaces.

  • Add lodging type
    • Type name
    • Description
    • Photo
  • Edit lodging type
  • Delete lodging type

Set limits to ensure safety and comfort. The system will alert you if these thresholds are exceeded.

  • Max # of pets:
    • The maximum number of pets that a lodgings unit can accommodate.
  • Max weight: The maximum cumulative weight that a lodgings unit can accommodate.

Step 3: Add lodging

Assign new lodgings to their respective types.

  • Select Lodging type
  • Add units: Input Unit ID
  • Bulk add: Easily input unit IDs and use bulk add to assign room codes in a sequence, simplifying room management and ensuring a systematic approach. This provides a quick and systematic way to organize your rooms, such as 'Room 101,' 'Room 102,' and so on.

Boarding & Daycare - Pet settings

Customize pet care routines with our Pet Settings, ensuring each pet receives personalized attention.

Step 1: Navigate to Settings > Clients & Pets

Set up feeding and medication schedules tailored to each pet.

Step 2: Set up Pet Feeding

Detail each aspect of the pet's feeding routine, ensuring precise care.

  • Add schedule
  • Add unit
  • Add type
  • Add source
  • Add instruction

Step 3: Set up Pet Medication

Similarly, manage medication schedules to ensure pets receive the correct treatment at the right time.

  • Add schedule
  • Add unit

Boarding & Daycare - Messages

Keep your clients informed with automated messaging tailored to their specific services.

Step 1: Navigate to Settings > Auto messages

Customize automated communications. You can set up boarding & daycare-specific messages for "Appointment updates" and "Appointment reminders".

Step 2: Go to specific messages > update applicable service types

Choose the service type this message applies to.

Step 3: Click < Add new template> for specific service types

Enhance communication by adding new templates that cater to the distinct needs of your boarding and daycare services. For example, you can create separate boarding and grooming message templates.