MoeGo Boarding & Daycare - Online Booking

MoeGo -

MoeGo empowers you to offer a seamless, user-friendly booking experience for Boarding & Daycare services. Your clients can book services online with ease while you maintain full control over service availability, client communication, and booking management.

This guide will walk you through each step to maximize your online booking potential, and you’ll find everything you need to configure and optimize your business's online booking process.

Boarding & Daycare - Online Booking Settings

Service Type Availability

Step 1: Go to Online Booking > Settings > Availability to begin setting up your service types.

Step 2: Switch between service types: Boarding & Daycare will show on the booking page for clients to select the service type.

Step 3: Choose <Acceptable pet type >: This defines which pet types are eligible for online booking. This control ensures that only suitable pets are allowed to book services online.

Step 4: Decide < How soon can your client book > and < How far can your client book >

Service Availability

Before enabling services for online booking, review your service menu under Settings > Service. Click on Boarding & Daycare Service to get more details.

Next, Go to Online Booking > Settings > Service :

  1. Enable service for online booking
  2. Set up price format for the service

Service Question

Step 1: Go to Online Booking > Question > service

Step 2: Select questions shown for each service type

Step 3: Decide whether or not to < Required to answer >

Booking Requests Notification

Go to Online Booking > Settings > Notification to notify businesses when there are updates for online booking requests.

  • Recipients
  • Notify business when

To notify clients, go to Settings > Auto messages > Appointment Updates to set up. Click on Boarding & Daycare - Messages for more details.

Boarding & Daycare - Online Booking Flow

Step 1: Visit the Landing Page To Book

Clients start by visiting your landing page, where they can check your service menu and book.

Step 2: Log in to the booking system

  • New visitors: Enter basic client and pet information, such as phone number, client name, pet name, pet breed, etc.
  • Existing client: Input their phone number to receive a verification code on their phone. Enter the verification code and then log in to access their existing client and pet information.

Step 3: Choose the service type and pet

Clients choose their desired service type and pet.

Step 4: Select service date and service

Select the service date and service needed.

Step 5: Specify arrival time & pickup time and input Feeding & medication needs

Step 6: Select additional service or continue without add-on

Step 6: Final Review and submit booking request

Evaluation - Online Booking Flow

When evaluation is required for Boarding & Daycare, the pet is required to book an evaluation appointment before booking boarding and daycare service.

Step 1: Select the evaluation date and arrival time

Clients book an evaluation appointment by selecting the desired date and arrival time.

Step 2: Review the booking request and sign the agreement to submit

After selecting the evaluation details, clients review the booking request and sign necessary agreements (if any) before submitting.

Boarding & Daycare - Booking Requests Review

Access the Online Booking Dashboard to review incoming booking requests.

  • Click < Accept > to confirm the booking. The system will auto-assign the room to the booking request, but you can re-assign it as needed. Once accepted, you can review the appointment on the lodging view and under client profiles.
  • Click < 3 dots> to decline the booking request.
  • Decide ways to notify clients regarding the status of the booking request.